2017 HSC Section 2 - Practice Management
ARTICLE IN PRESS
Hasan et al
Fig 1. ( A ) Likert scales used to evaluate the handoff delivery and reception processes, as well as the handoff environ- ment. ( B ) Likert scales used to evaluate the source-receiver relationship.
teaching discussions, and use of electronic devices that are unrelated to the handoff process or patient care (eg, cellphones, computers, television, radio). Observers also rated the quality of the process of handoff delivery and reception, as well
as the handoff environment through 3 questions, each on a Likert scale (1–5, 5 = best; Fig 1 , A ). Of note, this study evaluated the process of delivering and receiving patient handoffs, not the content or quality of the message being delivered or received.
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