2019 HSC Section 2 - Practice Management

ARTICLE IN PRESS

TABLE 2. Surgeon to Resident Feedback Encounter Breakdown Surgeon 1

Surgeon 2 Surgeon 4 Year in Training SIMPL In-Person SIMPL In-Person SIMPL In-Person SIMPL In-Person Surgeon 3

Resident 1 PGY 1 Resident 2 PGY 3 Resident 3 PGY 2 Resident 4 PGY 4 Resident 5 PGY 4 Resident 6 PGY 1 Resident 7 PGY 5 Resident 8 PGY 5 Resident 9 PGY 1

1

2 3

2

1 1 1

3

1 2

1 2

2 1

5

1

2

1

2

2

1 5

Total

6

6

3

5

5

5

2

helpful the residents perceived the feedback to be ( Table 3 ). Residents’ responses to the survey were summed to create a possible range of scores from 10 to 50, with higher scores representing better quality feed- back. Residents completed the survey immediately after receiving in-person feedback and within 72 hours for SIMPL feedback.

To measure the quality of the feedback from a third- party perspective, we utilized a Third-Party Feedback Assessment Form, which was adapted from the Objec- tive Structured Assessment of Debriefing and the Teach- ing Educators across the Continuum of Healthcare Feedback Observation Form. 14,15 The Third-Party Feed- back Assessment Form assesses feedback on a 5-point anchored scale in 6 categories ( Table 4 ). The

TABLE 3. Semantic Differential of Recommended and Nonrecommended Feedback Techniques 7 1. Strongly Agree With the Statement on the Left 2. Somewhat Agree With the Statement on the Left 3. Neutral. Displayed these Traits Equally 4. Somewhat Agree With the Statement on the Right

5. Strongly Agree With the Statement on the Right

⃝

⃝

⃝

⃝

⃝

Created a respect- ful, friendly, open- minded, unthreat- ening climate

Created a

disrespectful, unfriendly, closed, threatening climate thoughts and feelings before giving feedback Did not elicit Was judgmental Based feedback on hearsay Based feedback on generalizations Gave too much/ little feedback Did not suggest ideas for improvement Based feedback on unknown, nonnegotiated goals Was unhelpful Focused on personality

⃝

⃝

⃝

⃝

⃝

Elicited thoughts and feelings before giving feedback

⃝

⃝

⃝

⃝

⃝

Was nonjudgmental

⃝

⃝

⃝

⃝

⃝

Focused on behaviors

⃝

⃝

⃝

⃝

⃝

Based feedback on observed facts Based feedback on speci fi cs Gave right amount of feedback Suggested ideas for improvement Based feedback on well-de fi ned, negotiated goals

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

⃝

Was helpful

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