2019 HSC Section 2 - Practice Management

ARTICLE IN PRESS

15. Knight CL, Windish DM, Haist SA, Karani R, et al. The SGIM TEACH program: a curriculum for teachers of clinical medicine. J Gen Intern Med . 2017;32:948–952. 16. Lampert A, Dale R, Paris C. Classifying speech acts using verbal response modes. ALTW . 2006;2006:34–41.

17. Stiles WB. Describing Talk: A Taxonomy of Verbal Response Modes. Newbery Park, CA: Sage; 1992. 18. Shaikh A, Knobloch LM, Stiles WB. The use of a ver- bal response mode coding system in determining patient and physician roles in medical interviews. Health Commun . 2001;13:49–60.

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