AAO-HNSF Certificate Program for Otolaryngology Personnel

5. Essential to developing a patient's positive opinion of a provider is to:

a. Ignore patient's input and be condescending b. Be disrespectful, unfriendly, and uninformative c. Be unaware of the patient's case and not provide visual and verbal information d. Know the patient, listen to concerns, and provide quality information

6. On their first visit patients, especially elderly patients, should be addressed by their first name to make them feel welcome.

a. True b. False

Patient Confidentiality (Questions 7-12)

7. Patient charts should face out with detailed information on the patient and the reason for today's visit facing out for the physician to quickly scan prior to entering the exam room.

a. True b. False

8. Disclosure of patient information should be limited when:

a. Left on an answering machince b. Discussing an individuals care with family members, friends, or others when the individual is not present c. When calling patients in the waiting room d. All of the above

9. HIPAA is the acronym for a Congressional Act that establishes certain patient rights. What does the acroynm stand for?

a. Health Insurance Program for Americans Act b. Health Improvement Plan of America Act c. Health Insurance Portability and Accountability Act d. Health Improvement Project for the Aging Act

10. A chart/test that lacks any of the following data is an incomplete medical record and a potential liability hazard.

a. Patient name b. Date of visit c. Legible notes d. All of the above

© Copyright 2024. AAO-HNSF Certificate Program for Otolaryngology Personnel Course