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19 American Association of Retired Persons. (2007). Leading a multigenerational workforce. Retrieved on December 18, 2012 from http://assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdf 20 Collins, S. andVaughn, D. (2009, January/February). Labor transformations and the challenges of a multigenerational workforce. Radiology Management . 14-20. Sudbury, MA:American Healthcare Radiology Administrators. Retrieved on December 17, 2012 from http://www.ahraonline.org/Downloads/onlineinstitute/quickcredit/oiqc_labortransformations.pdf 21 Supple, M. (2012). Navigating healthcare’s new landscape: Successfully developing a generationally diverse workforce . Lenexa, KS: B.E. Smith. Retrieved on June 7, 2013 from https://www.besmith.com/sites/default/files/Navigating %20Healthcare%27s%20 New%20Landscape_Successfully%20Developing%20a%20Generationally%20Diverse%20Workforce_0.pdf 22 Browning,W. (2012, October). Due in part to recession, 4 generations in workforce for ‘first time’. The Florida Times Union . Retrieved on January 4, 2012 from http://jacksonville.com/news/metro/2012-10-14/story/ due -part-recession-4-generations-workforce-first-time 23 Collins, S. andVaughn, D. (2009, January/February). Labor transformations and the challenges of a multigenerational workforce. Radiology Management . 14-20. Sudbury, MA:American Healthcare Radiology Administrators. Retrieved on December 17, 2012 from http://www.ahraonline.org/Downloads/onlineinstitute/quickcredit/oiqc_labortransformations.pdf 24 Harris Interactive, Inc. (2007). World of work survey .Atlanta, GA; RandstadWork Solutions. Retrieved on October 23, 2013 from http://us.randstad.com/content/aboutrandstad/knowledge-center/employer-resources/World-of-Work-2007.pdf

25 Ibid.

26 Deal, J. J. (2007). Retiring the generation gap: How employees young and old can find common ground. San Francisco: Jossey-Bass.

27 Ibid.

28 Finkelstein, J. (2009), Fuse: Making sense of the new cogenerational workplace .Austin,TX: Greenleaf Book Group Press.

29 Ibid.

30 Ibid.

31 Baudville. (2009). Talking ‘bout my generation . Retrieved on March 12, 2013 from http://www.baudville.com/ Generation_White_Paper/pdfs

32 Burnham, K. (2012, January 9). GenY traits in the workplace unveiled . Framingham, MA: CIO. Retrieved on March 13, 2013 from http://www.cio.com/about-cio 33 Harris Interactive, Inc. (2007). World of work survey .Atlanta, GA; RandstadWork Solutions. Retrieved on October 23, 2013 from http://us.randstad.com/content/aboutrandstad/knowledge-center/employer-resources/World-of-Work-2007.pdf 34 Gartner. (2012, November 27). Gartner says by 2014, 80 percent of current gamified applications will fail to meet business objectives primarily due to poor design. Press Release . Retrieved on March 11, 2013 from http://www.gartner.com/ newsroom/id/2251015 35 Takahashi, D. (2012,April 11). Health insurer Aetna to give away Mindbloom life game. Venture Beat . Retrieved on March 11, 2013 from http://venturebeat.com/2012/04/11/major-insurer-aetna-to-give-away-mindbloom-life-game-that inspires-people-to-be-healthy/ 36 Baudville. (2009). Talking ‘bout my generation . Grand Rapids, MI:Author. Retrieved on March 12, 2013 from http://www. baudville.com/Generation_White_Paper/pdfs 37 American Association of Retired Persons. (2007). Leading a multigenerational workforce . Retrieved on December 18, 2012 from http://assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdf 38 Collins, S. andVaughn, D. (2009, January/February). Labor transformations and the challenges of a multigenerational workforce. Radiology Management . 14-20. Sudbury, MA:American Healthcare Radiology Administrators. Retrieved on December 17, 2012 from http://www.ahraonline.org/Downloads/onlineinstitute/quickcredit/oiqc_labortransformations.pdf

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Managing an IntergenerationalWorkforce: Strategies for Health Care Transformation