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Annals of Otology, Rhinology & Laryngology

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Abstract

Objectives: To identify factors that in ! uence patient satisfaction during outpatient visits in various settings of otolaryngology clinics in an academic medical center.

Study design: Retrospective review. Setting: Academic medical center.

Methods: We reviewed Press Ganey patient satisfaction survey responses for new, outpatient visits between January 1, 2014 and December 31, 2018. Self-reported race was identi " ed using electronic medical records. Multivariate binary logistic regression analyses were used to identify continuous and categorical variables associated with patient satisfaction. Results: There were 3998 unique new patient visits with completed surveys. Multivariate analysis revealed that responses for patients <18 years old are less likely to be satis " ed with their care compared to patients ≥ 18 years old (OR 0.66; P < .001). For each 10 minute increase in wait time, patients were 43.4% less likely report satisfaction ( P < .001). African American patients were also less likely to report satisfaction (OR 0.22; P = .043) while Native Hawaiian and Paci " c Islanders were over 3 times more likely to be