xRead Article 1 - Electronic Consults in Otolaryngology

Race

Caucasian

3573 (92.5%)

American Indian and Alaska Native

20 (0.5%)

Asian

75 (1.9%)

Black or African American

25 (0.7%)

Native Hawaiian and other Paci " c Islander

27 (0.7%)

Other

143 (3.7%)

Unknown

135 (-)

Gender

Female

2249 (56.3%)

Male

1749 (43.7%)

Insurance type

Private

2941 (73.6%)

Medicaid/CHIP

164 (4.1%)

Medicare

777 (19.4%)

Self-pay

111 (2.8%)

Workers’ compensation

5 (0.1%)

Clinic Setting

Main University Hospital

2953 (73.9%)

Satellite clinic

1045 (26.1%)

Visit characteristics

Average Press Ganey Total Score (Mean ± SD)

90.7 ± 12.2

Average wait time (min)

16.2 ± 19.6

Univariate analysis of the PGOMPS Total Score showed that for each additional 10-year increase in patient age, there was an 11% increase in achieving satisfaction which was