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Table of Contents Executive Summary............................................................................................................................................................4 Introduction........................................................................................................................................................................6 Multiple Generations in theWorkplace.........................................................................................................................8 Strategies to Support Health CareTransformation..................................................................................................15 Building a Strong Generational Foundation.................................................................................................17 Establishing Effective Generational Management Practices......................................................................19 Developing Generational Competence........................................................................................................22 Creating High-PerformingTeams...................................................................................................................................24 Case Studies......................................................................................................................................................................26 Additional Examples of Intergenerational Management Strategies.......................................................................40 The Future Workforce...................................................................................................................................................41 References.........................................................................................................................................................................42 Endnotes............................................................................................................................................................................43

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Managing an IntergenerationalWorkforce: Strategies for Health Care Transformation