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Lessons Learned Texas Health Resources leadership realized that creating a great work environment is not a destination but a journey. Continuous improvement and learning cycles are part of the health system’s process in the journey to excellence.The health system learned that managing a generational diverse workforce requires effective translation of theory into practice as one size does not fit all. Texas Health Resources also learned that the most critical part of managing the intergenerational workforce is through thoughtful and effective planning—strategy, approach and processes.This includes incorporating the unique “cultural blueprint” of each generation, which has different needs, wants and expectations, and recognizing such diversity dimensions as culture, professional experience, acculturation, immigrant experience and education that influence generational differences.

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Managing an IntergenerationalWorkforce: Strategies for Health Care Transformation